About us
Built in Accra. Connected to global cloud.
AAG Cloud Connect is a cloud-first consultancy and Microsoft Cloud Solution Provider. We licence, design, migrate, secure, and operate technology for organisations across Ghana and West Africa — with the commercial relationship and the engineering bench sitting in the same team.
Our story
A partner role that nobody was reliably filling
Between the platform vendors and the organisations that depend on them sits a job that is easy to describe and surprisingly hard to buy.
Where to find us
- Suite 2134, Atlantic Towers, Liberation Road, Accra, Ghana
- info@aagcloudconnect.com
- +233 243 182 362
- Monday – Friday, 08:30 – 17:30 GMT
AAG Cloud Connect is a cloud-first IT consulting firm and Microsoft Cloud Solution Provider based in Accra, Ghana. We help enterprises, mid-sized businesses, and public sector organisations adopt and operate Microsoft and multi-vendor technology with clarity, security, and local accountability.
The firm exists because of a gap that anyone who has bought enterprise technology in this region will recognise. Global vendors sell excellent platforms, and large distributors move product efficiently, but between the two sits a role nobody reliably fills: the partner who understands your licence position and your architecture, who answers the phone in your time zone, and who is still accountable when a migration runs into something unexpected.
That is the role we occupy. We are deliberately not a box-shifter, and we are deliberately not a single-vendor shop. Our Microsoft practice is the deepest part of our bench, and it sits alongside genuine capability in AWS, Google Cloud, Dell, HP, Oracle, and Veeam — because the right answer for a workload is a question of fit, not of what is easiest for us to supply.
In practice, most of our work falls into three categories. We help organisations decide what to do — assessments, architecture, cost models. We deliver the change — migrations, workplace rollouts, security hardening, infrastructure builds. And we keep it running — monitoring, service desk, patching, backup verification, and the monthly review that stops small problems becoming incidents.
None of that requires us to be everywhere. It requires us to be genuinely accountable for the things we take on, and honest about the things we do not. The sections below set out how we work, what our engineers keep current, and the commitments we hold ourselves to — including the ones that occasionally cost us a sale.
How we work
Four habits that shape every engagement
Most consultancies describe themselves in similar language. What actually differs is method — what gets measured, what gets written down, and what happens after the invoice is settled.
A great deal of technology advice fails long before implementation. It assumes connectivity that does not exist, a change appetite the organisation has not got, or a level of internal capacity that was never budgeted. The recommendation is not wrong in theory; it is simply undeliverable in the environment it was written for, and it quietly becomes another document nobody acts on.
We try to avoid producing those documents. That means asking uncomfortable questions early — about bandwidth, budget cycles, approval routes, and who will actually administer this in eighteen months’ time — and letting the answers shape the design rather than the other way round. It also means being willing to recommend the smaller change, the staged approach, or occasionally no change at all.
We start with constraints, not ideals
Bandwidth, budget cycles, power stability, procurement rules, and the skills actually available to you are inputs to our designs from the first conversation. A plan that ignores them is a plan that stalls at implementation.
We write things down
Design decisions, assumptions, coverage boundaries, and recovery objectives are documented. It makes handover possible, audits survivable, and disagreements resolvable by reading rather than remembering.
We prove rather than assert
Hardware sized from measured load. Restores tested and evidenced. Security posture tracked against a baseline. Where something cannot yet be proven, we say so plainly.
We stay after go-live
The value of a well-built environment decays without stewardship. Our managed services exist so that the standard set during a project is still there two years later.
CloudConnect Path
The sequence we follow, whatever the scope
Whether the work is a two-week licence review or a multi-site migration, the phases are the same. Naming them matters: you should always know which phase you are in, what is being decided, and what has to be true before the next one begins.
- 01
Discover
We map people, platforms, constraints, and the outcomes that matter. Connectivity, licence position, and operational maturity are established as facts before anything is recommended.
- 02
Design
Target architecture, security baselines, commercial model, and a phased plan — with the trade-offs behind each decision written down rather than assumed.
- 03
Deploy
Delivery in controlled waves with pilots, communication, and rollback paths, so change lands cleanly and reversibly.
- 04
Secure
Identity, endpoints, backup, and monitoring hardened as part of delivery, not deferred to a later phase that never gets funded.
- 05
Optimise
Licences, cost, adoption, and operations reviewed on a cycle, with a prioritised improvement list you can act on.
What we value
The standards we hold, stated plainly
These are not aspirations pinned to a wall. Each one has a practical consequence for how an engagement is scoped, delivered, and reviewed.
Locally accountable
We are in Accra. You can reach the people responsible for your environment, in your time zone, and see them in person when it matters.
Certified and current
Our engineers hold and maintain vendor certifications because these platforms change constantly and stale knowledge is expensive.
Clarity over jargon
Recommendations arrive in language a board can act on, with the reasoning and the trade-offs visible.
Secure by design
Identity, backup, and hardening are part of the original design, not a follow-up project that gets deferred.
Honest about scope
We write down what is covered and what is not. Ambiguity in an agreement only ever surfaces during an incident.
Long-term partnership
We would rather hold an account for a decade than win a project by overselling it. That shapes the advice we give.
Our people
Certification is maintenance, not decoration
Cloud platforms change continuously. Knowledge that was accurate two years ago is now a liability, which is why our engineers certify and re-certify in the areas they actually deliver.
We are deliberate about where we build depth. Rather than collecting badges across every product on a vendor price list, our engineers certify in the platforms we take operational responsibility for — because a certification you cannot practise on is worth very little to the client on the other end of the telephone.
In practice that produces a bench organised around identity, workplace, cloud infrastructure, security operations, data protection, and the server and storage platforms underneath hybrid estates. Consultants work in pairs on design decisions where it matters, and delivery documentation is written so that the person who built something is not the only person who can operate it.
Where a request falls outside what we can genuinely support, we say so and, where we can, point you to someone who can. The areas below are the ones our engineers hold and keep current.
Certification areas we maintain
- Microsoft Azure administration and architecture
- Microsoft 365 and Entra ID identity
- Microsoft Defender and security operations
- Veeam backup and recovery
- AWS cloud practitioner and associate-level engineering
- Dell and HP server and storage platforms
Individual credentials and their current status are confirmed on request, and named for the engineers assigned to your engagement.
Our commitments
What we will not do
Positive claims are easy to make and hard to test. These are the constraints we accept instead — the things a client can hold us to, and the behaviours that would tell you we had stopped being useful.
We will not recommend capacity you cannot justify
Sizing comes from measured load, not from a vendor configurator or a comfortable margin. If we propose headroom, we will show you how much you are paying for it and why we think it is warranted, so the decision stays yours.
We will not leave scope ambiguous
Coverage hours, severity definitions, inclusions, exclusions, and chargeable work are written down before an agreement is signed. Vague assurances of full support only ever become a problem at the worst possible moment.
We will not sell a licence tier you do not need
Where a cheaper plan genuinely covers a group of users, we will say so and document the reasoning. Because we also run the environment, an oversold licence position eventually becomes our operational problem as well as your cost.
We will not defer security to a later phase
Identity hardening, backup, and monitoring are designed into the original build. A follow-up security project that depends on a future budget round is a promise, not a control.
We will not make your environment hard to leave
Your tenant, subscriptions, and data remain yours throughout. Documentation is written for a successor to read, delegated access can be revoked at any time, and exit is defined as clearly as onboarding.
We will not claim certainty we do not have
Where an estimate is genuinely an estimate, or a dependency is unresolved, we label it as such. Confident guesses discovered mid-migration cost far more than an honest unknown raised in discovery.
“We would rather hold an account for a decade than win a project by overselling it. That single preference explains most of the advice we give.”
Accra and the region
Designed for the conditions you actually operate in
Reference architectures are written for ideal conditions. Delivery happens somewhere specific, and West Africa has its own constraints worth designing around rather than apologising for.
Being based in Accra changes the work in ways that are difficult to replicate from a distance. We can measure a site’s real throughput rather than trusting a contracted figure, sit in the room when a board is weighing a capital decision, and be on site during a cutover when something needs a pair of hands rather than a support ticket.
It also changes the commercial conversation. Currency, invoicing, procurement approval, and budget cycles are practical constraints that determine when work can happen, not administrative details to be resolved later. Building them into the plan at the start is considerably cheaper than discovering them halfway through a migration wave.
We work with organisations across Ghana and the wider region. Cloud work is largely delivered remotely, as it should be, and we attend in person where infrastructure, enablement, or a difficult conversation genuinely warrants it.
Constraints we design around
- Available bandwidth measured before a migration is scheduled, not assumed from a contract
- Power interruption and failover behaviour treated as a design input for on-premises components
- Currency, invoicing, and payment terms agreed so finance can reconcile without a translation exercise
- Procurement, approval, and budget cycles built into delivery timelines from the outset
- Skills genuinely available to you factored into who operates the environment after go-live
Who we work with
The people who sponsor this work, and the sectors they run
Technology decisions are rarely made by one person. A migration is signed off by finance, owned by IT, felt by operations, and audited by risk — so the case has to hold together for each of them.
Roles we usually work alongside
CIOs and IT managers
You need architecture that your team can actually run, vendors consolidated, and a partner who escalates instead of deflecting.
CFOs and finance leaders
You need licence spend that reconciles, renewals without surprises, and a cost model you can defend in a budget review.
COOs and operations leaders
You need uptime, continuity that has been tested, and fewer working days lost to technology friction.
Founders and SME owners
You need enterprise-grade security and collaboration without building an internal IT department to run it.
Risk and compliance leads
You need identity controls, retention policies, and recovery evidence that stand up to an audit.
Sectors we understand in detail
Regulatory pressure, connectivity, tolerance for change, and the cost of an hour of downtime differ sharply between a bank, a university, and a producing energy asset. Each sector page sets out the constraints we design around.
Partner ecosystem
Multi-vendor by design, Microsoft-led by depth
Our Microsoft practice is the deepest part of the bench, and it sits alongside genuine capability across cloud, infrastructure, and data protection platforms.
Single-vendor partners give consistent advice, which is comfortable until the answer lies outside the catalogue. Maintaining capability across several vendors costs more in training and tooling, and it is the only way we can recommend a platform on fit rather than on convenience. Where a workload belongs somewhere other than our default, we would rather say so and keep the relationship.
Questions
Before you get in touch
The questions organisations most often ask us at first contact. If yours is not here, ask it directly — a straight answer costs us nothing.
We are based in Accra, Ghana, and work with organisations across Ghana and the wider West African region. Remote delivery is normal for cloud work; on-site attendance is arranged where infrastructure or user enablement requires it.
Like to work with us?
Start with a conversation, not a proposal
Tell us what you are trying to change and what is constraining you. We will come back with a considered view of where to start — and say so if that starting point is not us.
- Suite 2134, Atlantic Towers, Liberation Road, Accra, Ghana
- info@aagcloudconnect.com
- +233 243 182 362
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