Microsoft CSP
Microsoft Cloud Solution Provider
Buy, run, and get support for Microsoft cloud through one accountable partner in Accra.
Overview
What this service is for
Most organisations do not have a licensing problem — they have an ownership problem. Subscriptions get bought in a hurry, renewals arrive without warning, nobody is certain which users need which plan, and when something breaks the only route to help is a support portal in a different time zone. The technology works; the commercial and operational wrapper around it does not.
As a Microsoft Cloud Solution Provider, AAG Cloud Connect takes ownership of that wrapper. We provision your tenants, manage seat counts as your organisation changes, hold the commercial relationship on your behalf, and act as the first line of technical escalation into Microsoft. You get one contact who understands both your invoice and your infrastructure.
That combination matters more than it sounds. A partner who only resells licences cannot tell you whether Business Premium is genuinely sufficient for your risk profile, or whether you are paying for Entra ID P2 features nobody has switched on. A partner who only does technical work cannot fix a renewal that has been mispriced for two years. We do both, which means the advice we give has to survive contact with your actual bill.
What you receive
- Licence position statement covering every active subscription and seat
- Recommended plan mapping with cost comparison against your current spend
- Tenant configuration baseline document
- Renewal calendar with owner and decision dates
- Named CSP contact with agreed response expectations
Outcomes to expect
- Fewer unused and duplicated licences
- Predictable monthly cost with a clear line of sight to renewals
- Security features you already own actually switched on
- One local contact accountable for both commercials and technical escalation
Capabilities
How AAG can help
The specific work covered by this practice area.
Licence design and right-sizing
We map your users into role groups — frontline, knowledge worker, executive, contractor — and match each to the least expensive plan that genuinely covers their needs, then document why.
Tenant provisioning and hygiene
New tenants configured to Microsoft's recommended baselines, or an audit and remediation plan for the tenant you already have.
Renewal and seat lifecycle
Adds, removals, upgrades, and renewal calendars managed proactively so term dates never arrive as a surprise.
Azure subscription governance
Subscription structure, management groups, tagging, and budget alerts set up before consumption becomes unpredictable.
Security baseline enablement
Multi-factor authentication, Conditional Access, and identity hygiene switched on and tuned — not left as an unopened feature you already paid for.
Partner-led escalation
When an issue needs Microsoft, we raise and manage the case, translate the response, and stay on it until the environment is stable.
Delivery
How the engagement runs
Phases with clear entry and exit points, so you always know what is being decided and what happens next.
Licence and tenant review
We inventory subscriptions, seats, assigned versus active users, and current tenant configuration.
Right-sizing proposal
You receive a plan mapping, cost comparison, and a short list of changes worth making first.
Transition and enablement
We move the CSP relationship, apply agreed licence changes, and enable security baselines.
Ongoing stewardship
Quarterly reviews of consumption, cost, and configuration, with renewals managed ahead of term.
Who this is for
The people who usually sponsor this work
CIOs and IT managers
You need architecture that your team can actually run, vendors consolidated, and a partner who escalates instead of deflecting.
CFOs and finance leaders
You need licence spend that reconciles, renewals without surprises, and a cost model you can defend in a budget review.
COOs and operations leaders
You need uptime, continuity that has been tested, and fewer working days lost to technology friction.
Founders and SME owners
You need enterprise-grade security and collaboration without building an internal IT department to run it.
Risk and compliance leads
You need identity controls, retention policies, and recovery evidence that stand up to an audit.
Questions
Frequently asked
The questions clients ask before committing to this service.
Microsoft delivers the cloud service either way. With a CSP, a partner holds the commercial relationship — provisioning, billing, licence advice, and first-line support — while you keep full ownership and administrative control of your tenant and data.
Works well with
Related services
These practice areas are commonly delivered alongside this one.
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